In stock orders ships within 1-2 business days. Some items may not be in stock and will take 5-9 business days to ship out. Customized/embellished items will take 3-15 days to ship out. You can email us for stock information. Items can be returned within 3 days of receipt. Please return to the shipping address on the label. Buyer pays all shipping cost and 10% or 15% restocking fee. Any personalized or embellished coutured items cannot be returned. Please see policy section for a full explanation for returns or exchanges. Any questions or concerns please email us at primadonsanddonnas@yahoo.com